Last Updated: November 1, 2026
At Prime Pallet Liquidation, customer satisfaction is important to us. We want you to have a clear understanding of our refund and return procedures before placing an order.
Please review this policy carefully before making a purchase.
1. Return Eligibility
Due to the nature of liquidation merchandise, product condition, packaging, and availability may vary.
Returns may be accepted under the following circumstances:
- You received an item that is significantly different from its product description.
- Your order arrived damaged during shipping.
- You received an incorrect item.
- An item is missing from your order.
To qualify for a return, customers must contact us within 7 calendar days of delivery.
Items must be returned in the condition received, where reasonably possible. All return requests are subject to review and approval.
2. Liquidation Merchandise and Product Condition
Many products sold by Prime Pallet Liquidation may originate from liquidation inventory, customer returns, overstock, shelf pulls, or excess merchandise.
As a result:
- Products may arrive in original, opened, damaged, or replacement packaging.
- Some items may show signs of handling or previous use.
- Accessories, manuals, or original packaging may not always be included unless specifically stated in the product description.
- Product condition and completeness may vary depending on the listing.
Customers are encouraged to carefully review product descriptions and condition details before purchasing.
These characteristics alone do not automatically qualify an order for a refund or return if they were accurately disclosed before purchase.
3. Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 7 calendar days of delivery.
To help us investigate and resolve the issue, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging, where applicable.
After reviewing your request, we may offer an appropriate resolution, which could include a replacement, partial refund, or full refund, depending on the circumstances and availability.
Please retain the original packaging until your claim has been reviewed.
4. How to Request a Return
To request a return or report an issue with your order:
- Contact us using the email address or phone number listed below.
- Provide your order number and explain the reason for your request.
- Include photographs or supporting information where necessary.
- Wait for our team to review your request and provide return instructions.
Please do not send merchandise back without receiving return authorization and instructions from our team.
5. Refund Policy
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will be issued to your original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
- Refunds may take approximately 5 to 10 business days to appear after they have been processed.
If a refund has been approved but does not appear within the expected timeframe, please contact your payment provider or reach out to us for assistance.
6. Return Shipping Costs
If a return is necessary because we sent an incorrect item or the product arrived damaged, we will review the circumstances and provide appropriate return shipping instructions.
For other approved returns, the customer may be responsible for return shipping costs unless otherwise agreed.
Original shipping charges may be non-refundable where permitted by applicable law.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been processed or shipped may be eligible for cancellation.
Once an order has been processed or handed over to the shipping carrier, cancellation may no longer be possible. In such cases, the order will be handled according to our return policy.
8. Non-Returnable Items
Certain products may not be eligible for return unless they arrive damaged, defective, incorrect, or are otherwise covered by applicable consumer protection laws.
These may include:
- Items clearly marked as final sale or non-returnable before purchase.
- Products that have been altered, misused, or damaged after delivery by the customer.
- Items returned without prior authorization.
- Products with missing components or accessories that were included at delivery, where the omission is not due to an issue covered by this policy.
Nothing in this policy limits any rights customers may have under applicable consumer protection laws.
9. Contact Information
For all refund, return, and order-related inquiries, please contact us:
Prime Pallet Liquidation
Address:
1521 Kirkland Rd
Raleigh, NC 27603
United States
Phone: +1 (980)-355-7267
Email: info@primeepalletliquidation
We appreciate your business and thank you for choosing Prime Pallet Liquidation. We are committed to handling every customer concern fairly and professionally.