Last Updated: November 1, 2026
At Prime Pallet Liquidation, we strive to provide customers with accurate product information and a transparent shopping experience. Because our inventory consists of liquidation merchandise, warranty coverage may vary depending on the product, its condition, and the manufacturer’s original warranty status.
Please review this Warranty Policy before making a purchase.
1. Warranty Coverage
Unless specifically stated in a product listing, products sold by Prime Pallet Liquidation are not guaranteed to include a manufacturer’s warranty.
Some products may still qualify for an existing manufacturer’s warranty. However, customers are responsible for confirming warranty availability and eligibility directly with the manufacturer.
Any additional warranty coverage offered by Prime Pallet Liquidation will be clearly identified in the relevant product listing or provided in writing.
2. Liquidation Product Conditions
Our inventory may include:
- Overstock merchandise.
- Customer returns.
- Shelf-pull products.
- Open-box merchandise.
- Excess inventory.
- Previously handled or used products.
Due to the nature of liquidation merchandise, products may have varying cosmetic conditions, packaging, and accessory completeness.
Some items may arrive in opened, damaged, or replacement packaging. These conditions do not automatically indicate a product defect if they were accurately disclosed before purchase.
Customers are encouraged to review product descriptions and condition details carefully before ordering.
3. Manufacturer Warranties
Certain products may retain manufacturer warranty coverage, depending on the original purchase date, product registration requirements, proof of purchase, and manufacturer policies.
Prime Pallet Liquidation does not guarantee that manufacturer warranties are transferable or applicable to liquidation purchases.
Customers should contact the manufacturer directly to verify warranty eligibility before relying on any manufacturer coverage.
4. Warranty Exclusions
Unless otherwise required by applicable law or specifically stated in a product listing, warranty coverage does not extend to:
- Normal wear and tear.
- Cosmetic damage accurately disclosed before purchase.
- Damage caused by misuse, neglect, accidents, or improper handling.
- Damage resulting from unauthorized repairs or modifications.
- Defects caused by improper installation or use.
- Missing accessories or components disclosed in the product description.
- Products sold clearly marked as non-working, for parts, or as-is.
Nothing in this section limits consumer rights that cannot legally be excluded.
5. Reporting Product Issues
If you receive a product that appears defective, damaged, or significantly different from its description, please contact us within 7 calendar days of delivery.
To help us review your concern, please provide:
- Your order number.
- The name of the product.
- A clear description of the issue.
- Photographs or videos showing the problem, where applicable.
Our team will review the information and determine the appropriate next steps.
6. Warranty Claims and Resolution
All warranty-related claims submitted to Prime Pallet Liquidation are subject to review.
Depending on the circumstances, applicable product coverage, and availability, possible resolutions may include:
- Product replacement, where available.
- Repair assistance, where applicable.
- Partial refund.
- Full refund, where appropriate.
We will communicate the available resolution after reviewing your claim.
Please do not return any product without first contacting us and receiving return instructions.
7. Limitation of Warranty
Except for warranties expressly provided in writing or those that cannot legally be excluded, Prime Pallet Liquidation makes no additional warranty promises regarding liquidation merchandise.
This policy does not exclude or limit any rights or remedies available to customers under applicable consumer protection laws.
8. Contact Information
For questions about product warranties or to submit a warranty-related claim, please contact us:
Prime Pallet Liquidation
Address:
1521 Kirkland Rd
Raleigh, NC 27603
United States
Phone: +1 (980)-355-7267
Email: info@primeepalletliquidation
We appreciate your business and thank you for choosing Prime Pallet Liquidation.