At Prime Pallet Liquidation, we aim to process and deliver your orders as quickly and efficiently as possible. Please review our shipping policy to understand how orders are handled, shipped, and delivered.
1. Order Processing and Handling Time
All orders are processed within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that order processing time is separate from shipping transit time.
2. Shipping and Transit Time
Our estimated shipping transit time is 3 to 5 business days after your order has been processed and dispatched.
Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.
3. Shipping Address
Please ensure that your shipping address and contact information are accurate and complete when placing your order.
Prime Pallet Liquidation is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you need to correct your shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
4. Order Tracking
When tracking information is available, it will be provided to help you monitor your shipment.
Please allow time for tracking information to become active after your order has been dispatched.
5. Shipping Delays
Although we work to meet our estimated delivery timelines, delays may occasionally occur due to carrier disruptions, severe weather, holidays, or other unforeseen circumstances.
We appreciate your patience and understanding in such situations.
6. Missing or Damaged Shipments
If your order arrives damaged, appears to be missing items, or has not arrived within the expected delivery timeframe, please contact our customer support team.
Where applicable, please provide your order number and relevant photos or shipment details so we can assist you.
7. Contact Information
For questions or assistance regarding shipping and delivery, please contact us:
Prime Pallet Liquidation
Address:
1521 Kirkland Rd
Raleigh, NC 27603
United States
Phone: +1 (980)-355-7267
Email: info@primeepalletliquidation
We appreciate your business and thank you for choosing Prime Pallet Liquidation.